Skip to main content

bad customer service

Daily blog: People trust recommendations from friends more than any other form of advertising, and they tell people about it when they have great customer experiences with a company. But, they tell 3X more people when they have a bad experience -- so it is important for customer success teams to keep their brand's reputation intact. Describe either a product/service recommendation or a bad experience that you shared with other people. What was their response - did they buy product/service or stay away?

Ihop in Lexington, Va just opened up about a month ago. I went for breakfast two weeks ago and it was awful! We waited for over an hour and my order was wrong. It was right on the ticket but the food wasn't right. I also asked for an extra side of bacon, I got two half pieces of nasty bacon. I told people about it and they also had bad experiences. I think more people are staying away.   


  1. Appreciate your thoughts. Remember, starting a new business is hard. Word of mouth can be very 'make or break' - try again and let me know.


Post a Comment

Popular posts from this blog

Ticket prices

Daily blog: In recent years the prices charged for tickets have skyrocketed:
Major college football games, such as Alabama vs Texas A&M, can cost $770 each.
New York Yankee fans can pay as much as $500 per seat.
Tickets to see singer Taylor Swift in concert range from $258 to $1358 apiece.
Why do you think tickets for concerts and sporting events cost so much?

I think that tickets cost this much because it takes a lot of money to put on these shows and for everyone to get paid and make revenue then the prices have to be more expensive. The more you pay the better the show you will receive.

steven tyler

Daily blog: Read the article attached to this post. What do you think about a hard rock singer opening in Nashville? Nashville is considered to be the center of country music. Do you think the Nashville Film Festival is focused on country music or all genres? Do you think Tyler would have been selected if he was still only doing rock? Watch the movie trailer if time permits  

I absolutely love Steven Tyler and I think it is awesome that he is opening in nashville. His new album has changed in genre from rock to country but i think it is amazing. I think that the Nashville film festival is focused on country music but steven tyler is not known for his country music. This is a way to show that he is testing out the water in a new genre and it can give him and the festival more publicity. It is focusing on a larger target market now since there is a singer with a different tone. I do not think he would have been selected if he was still doing only rock.