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bad customer service

Daily blog: People trust recommendations from friends more than any other form of advertising, and they tell people about it when they have great customer experiences with a company. But, they tell 3X more people when they have a bad experience -- so it is important for customer success teams to keep their brand's reputation intact. Describe either a product/service recommendation or a bad experience that you shared with other people. What was their response - did they buy product/service or stay away?

Ihop in Lexington, Va just opened up about a month ago. I went for breakfast two weeks ago and it was awful! We waited for over an hour and my order was wrong. It was right on the ticket but the food wasn't right. I also asked for an extra side of bacon, I got two half pieces of nasty bacon. I told people about it and they also had bad experiences. I think more people are staying away.   

Comments

  1. Appreciate your thoughts. Remember, starting a new business is hard. Word of mouth can be very 'make or break' - try again and let me know.

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